FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

Shipment

1.Do you ship to international destinations?

UZSPACE is located in Shenzhen, China. But we can ship your orders to worldwide, and these orders may be subject to shipping cost, import taxes or customs/duties.

2.How will you ship goods?

For order quantity more than 1000pcs, we can ship by sea, by train or by air. The goods can send directly to your office.

For order quantity less than 1000pcs, as usually we need to delivery by international express. The shipping cost maybe higher, but it depends on the countries. For details information please click here to contact our sales.

3.How long does the delivery will take and what’s the shipping cost?

The delivery time and shipping cost is different from countries. Sea shipment always cheaper than air shipment and train shipment.? But it's also more slow. For more details, please contact our sales.

Distributor or Agent

1.How can I be your UZSPACE brand agent or distributor?

For normal brand distributor or agent, we don’t have any requirement, just need to buy our products as our MOQ, which is just 24pcs per color per model.

Please click here to contact our sales to get quotation and more details.

2.Do you allow dropshipping of your products?

Yes, we accept dropshipping. You can put our products on your own store. When you got orders, you can place order on our aliexpress store, then we will ship the items to your clients.

For our aliexpress store, please click here.

3.If I want to be your distributor or agent, how can I order your bottle?

We are looking for distributor or agent worldwide. Please contact our sales to place order. They will send you details about price, shipping cost and so on.

You can contact our sales by email, phone or whatsapp. Please click here to get contact information.

4.How long can I get the product?

We keep stock for our brand product. It’s ok to delivery the goods in 2-3days after get payment. But different shipment will take different. For international express, it just take around 7-10 days, but it’s very expensive. For sea shipment and train shipment it will take around 40-50days to arrive.

5.How can I make payment?

You can make payment by TT transfer, Alibaba Trade Assurance, Paypal.

We accept USD dollar, RMB yuan and EURO.

6.Can I get sample first?

Yes, we provide sample. We may need to charge for sample if you take too many items, but we will refund after you place mass order. So actually, you just need to pay shipping cost.

Customized

1.Do you accept customized, OEM or ODM service?

Yes, we can. It’s ok to print your logo on our bottle. Or produce bottle as your specification.

2.What’s MOQ for customized, OEM or ODM?

MOQ is 1000pcs per color per model.

3.What additional information is needed for customized?

We need original design file of logo.

4.Can I make my own design for color box?

Yes, just give us original file for your design of color box.

Patent and Copyright

1.Do you have copyright of your products?

Yes, we have patent and copyright for all of our bottles. We will provide you certificate of authorization if you wholesale our products.

Product

1.What material does UZSPACE water bottle made of?

UZSPACE water bottle is made by brand new Tritan material from USA Eastman company.

The material is passed FDA test, it’s safety, BPA free, no plastic smell.

2.What is Tritan?

UZSPACE Tritan? is constructed of Eastman Tritan? plastic that is BPA-free. Products made from Tritan are impact and shatter resistant.

Eastman Tritan? TX1001 is an amorphous copolyester with excellent appearance and clarity. Tritan TX1001 contains a mold release derived from vegetable based sources. Its most outstanding features are excellent toughness, hydrolytic stability, and heat and chemical resistance. This new-generation copolyester can also be molded into various applications without incorporating high levels of residual stress. Combined with Tritan's outstanding chemical resistance and hydrolytic stability, these features give molded products enhanced durability in the dishwasher environment, which can expose products to high heat, humidity and aggressive cleaning detergents. Tritan TX1001 may be used in repeated use food contact articles under United States Food and Drug Administration (FDA) regulations. Tritan TX1001 is certified to NSF/ANSI Standard 51 for Food Equipment Materials and is also certified to NSF/ANSI Standard 61 – Drinking Water System Components-Health Effects.

You can find more information about Tritan?here.

3.Are UZSPACE products safe?

Of course. UZSPACE puts the quality of its products and the safety of its customers at the forefront of its innovation. UZSPACE strives to produce safe and quality products at affordable prices. We take this mission very seriously and always will. So we choose high quality tritan material. Tritan is a new kind of plastic raw material. It’s more safety. Doesn’t have BPA, and no plastic smell. Our products and accessories undergo third-party consumer product testing pursuant to requirements from the Food and Drug Administration, the U.S. Consumer Products Safety Commission for child safety, California Proposition 65, and LFGB for Germany.

4.Does UZSPACE plastic water bottle can use for hot water?

Yes,uzspace tritan material bottle is ok for boiling water.

5.How do I wash my tritan plastic water bottle?

Just wash it with warm water or neutral detergent.

6.Can I place my tritan plastic water bottle in the microwave?

Please do not put your uzspace plastic water bottle in the microwave as it will damage your bottle and your microwave.

7.Can I wash my tritan plastic water bottle in dishwasher?

Most of our bottle can wash in dishwasher, but some types can’t. Please check your user manual before you put it in dishwasher. Or contact us for help.

8.Does UZSPACE tritan plastic water bottle fit in a cupholder?

Our bottle which capacity less than 1000ml can fit in cupholder.

9.Can I place my bottle in the refrigerator?

Yes, UZSPACE Tritan plastic water bottle can be placed in the refrigerator. But do not freeze the bottle.

10.How long will liquids stay cold?

The UZSPACE Tritan? Collection is constructed from single-wall Tritan? Plastic. It is not insulated and will be subject to outside conditions. In order to maximize cold retention, fill with ice and cold beverages, and keep in a cool area.

11.Are you bottles BPA Free?

Yes, all of our bottles are free of BPA, BPS, BPF and phthalates. You can find more information here.

Need more help? Contact us here.


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